• Aaron Magruder

Business Automation - Part II - Legal


Business Automation uses technology to perform business functions without manual intervention. Automating any part of your day to day routine will save you time, money and frustration. Unified Communications and Voice over IP Applications allow Legal Offices to automate daily business functions from the front desk to appointment reminders to after-hours answering service and more.

Legal VoIP Applications

  • Client Billing – client matter entry and phone call validations

  • Firm-Client Interaction – dial-out reminders

  • Firm Compliance – recording and archiving, visual recordings, automated scheduling alerts

  • Firm Productivity – call coverage for status visual on employees

  • Safety and Security – one-touch buttons for alerts, 911 notifications and recordings

How would I know if Business Automation can help my business?

  1. Would interacting with applications on your Cisco IP phone in a way you already do on your cell phone and PC make using the phones more familiar to you? (IPsmartSuite Dashboards give the same icon-oriented look and feel as many of the hottest cell and Smartphone technology out today.)

  2. Would tracking and/or billing a client for calls to discuss their case or with subject matter experts at the touch of an icon on their Cisco IP be important to you to ensure proper billing and maximize revenue potential? (IPsmartSuite provides simple to use client matter codes on the Cisco IP Phone. Track and manage your billing activities per client, including office meetings, phone conversations, document preparation, 3rd party expert billing and other legal services.)

  3. Would recording phone calls at the touch of an icon on your Cisco IP Phone be important to you? (Record conversations for transcription, training, legal purposes, safety or just to capture critical information. Calls can be recorded all the time or on-demand, capturing the conversation from the beginning even when initiated in mid-conversation.- 2 Channels included. Additional hardware required for 10/25/50 Channels.)

  4. Would automating your client appointment reminder process streamline your law firm and save valuable time and money? (Do away with the manual process of calling clients to remind them of theirlegal appointment. IPsmartSuite includes a Calendar application to set-up appointments and generate automatic reminder calls to client home/cell numbers by specific dates and times.)

  5. Would the ability to send priority messages and notification (Zone Paging) to your staff at either their desk phone or wireless IP Phone help make employees more productive? (Inform your staff about ongoing emergency situations, waiting clients, deliveries, task deadlines or even free donuts in the kitchen. Simple to use and integrated audio, text, pre-recorded audio/text and text-to-speech paging to the Cisco IP Phone makes intra-office communication simple and keeps all employees informed. Keep your staff informed throughout the day with messaging. Personalized messages can be sent to an individual or a group, and can be real-time or scheduled.)

  6. Would automating the manual/call-tree process for delivering mass messaging to your client list enhance attorney/client communications? (The integrated dial-out option provides the capability to automatically call-out to a list of phone numbers with pertinent information. Use this to announce inclement weather closures, lecture events or even holiday wishes.)

  7. Would you like to create vibrant audio/visual advertisements on the Cisco IP Phone to deliver information to client? (Notify clients of new office procedures, provide identity protection tips, and promote new services or feature lawyer profiles. The iAlbum feature in the Lobby dashboard allows you to create a scrolling advertisement from the Cisco IP phone.)

  8. When 911 is dialed or in the event of a physical emergency or threat does your law firm have a way to quickly notify all employees of this event and the actions they should take? (Be informed about emergencies as soon as they happen by receiving alerts at your desk phone as soon as an emergency call is placed from any Cisco phone to an emergency number. i.e. 911 in US, 999 in UK, 112 in EU and 000 in AUS.)

Summary

The cost isn't prohibitive, but ensure you work with your trusted Unified Communications Advisor during production selection. They will be able to convert your business objectives and existing system short-falls into your ideal technology solution.

Aaron Magruder (816) 566-0017 NonStop Networks, LLC Kansas City Cisco Select Partner Network, Security and Unified Communications Solutions


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